Southwest Airlines this month completed installation of 3,400 scanners to improve its baggage tracking system. “The improvements will allow our guests to view scans of their baggage through our app and should be ready in 2020.” “We’re currently developing new technology that will support our baggage loading process,” Alaska Airlines spokesman Ray Lane said. “The fewer points of contact with humans the more accurate the system will be,” said Madhu Unnikrishnan, editor of Airline Weekly.Īmerican, United and Delta, three of the world’s largest carriers, offer passengers free luggage tracking services that let them monitor the status of their suitcases at several points along each flight, through a smartphone app, text messages or email alerts.Īlaska Airlines plans to offer a tracking app next year. Industry experts say the rate is likely to continue to drop as long as the tracking systems become more automated and less reliant on humans. The overall rate of lost or mishandled luggage by all carriers has plummeted in the last decade thanks to airline investments in new luggage sorting and tracking technology. The accuracy of the system can be degraded, experts say, if airline workers forget to scan a bag or if the luggage tag falls off. The bag-tracking technology varies by airline but all carriers rely on workers, at some point in the loading and unloading of luggage, to manually scan the luggage tags. An earlier SITA study said 77% of airlines plan to offer passengers real-time baggage tracking information by sometime next year. A SITA study released in March found that 26% of airline passengers worldwide used a mobile device last year to keep track of their luggage, up from 14% in 2017.
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